As no staff will be available at your selected time, we will perform a contactless pick-up on your day of rental. The car will be parked in P2 (parking lot 2) on the 3rd floor, and if we’re unable to find a spot there, we’ll let you know exactly which floor it’s parked on.

Since no team member will be present to take the deposit in person, we’ll kindly ask that it be paid in advance via a payment link, which you’ll find in the next step below. This deposit will need to be made before we send over the PIN code to the car key safe.

As we get closer to the date, we’ll also send over our online rental contract to be signed and submitted in advance. Once everything is complete, please send us a picture of your IDP front and picture page in front of the vehicle so we can verify you have it on your person, then we’ll send you the 4-digit PIN for the key safe. When you take the key, please return the safe to the glove compartment in the car for safekeeping. NOTE: Do not leave the key safe attached to the vehicle as it may result in loss or damage.

Insurance Coverage Information

Please review the details for your selected insurance coverage below.

Zero Liability – Customers with zero liability insurance will have the vehicle body fully covered in the event of an accident (camping equipment not included). Please note that off-roading is strictly prohibited in our vehicles, as stated in the contract. Any damage caused by off-road driving, including scratches or scrapes from branches or shrubbery, will not be covered by insurance and will be charged in full.. On the day of rental, we will take photos of the vehicle before leaving and attach a link to the page in one of the next steps. If you wish to add your own photos, please create a folder or send them to us via WhatsApp before departing to validate them. Please note that late uploads will not be accepted.

Reduced Liability – For customers with reduced liability insurance, the vehicle body (camping equipment not included) will be liable up to ¥50,000 in the event of an accident, any damage attained to the vehicle during the rental period, and for loss of earings. Please note that off-roading is strictly prohibited in our vehicles, as stated in the contract. Any damage caused by off-road driving, including scratches or scrapes from branches or shrubbery, will not be covered by insurance and will be charged in full.. On the day of rental, we will take photos of the vehicle before leaving and attach a link to the page in one of the next steps. If you wish to add your own photos, please create a folder or send them to us via WhatsApp before departing to validate them. Please note that late uploads will not be accepted.

Standard Liability – Customers with standard liability will be liable for vehicle body damage (camping equipment not included) up to ¥300,000 in the event of an accident, any damage attained to the vehicle during the rental period, and for loss of earings. Please note that off-roading is strictly prohibited in our vehicles, as stated in the contract. Any damage caused by off-road driving, including scratches or scrapes from branches or shrubbery, will not be covered by insurance and will be charged in full.. On the day of rental, we will take photos of the vehicle before leaving and attach a link to the page in one of the next steps. If you wish to add your own photos, please create a folder or send them to us via WhatsApp before departing to validate them. Please note that late uploads will not be accepted.

Thank you for reading our contactless airport pick up policy. Have a great day and an amazing trip!